Stuck? Let’s fix it.

Help us find the problem.

• For a purchase: your account email, game title, and order reference from checkout.
• For a game: your device model, operating system version, game version, and the steps that lead to the issue.
• Include a screenshot of an error if useful. Never send your password, a verification/reset link, or full card details.

Missing a game?

Make sure you signed in with the same email used for the purchase. Return to your library and select Refresh library. Payments can take a moment to confirm. If your payment completed and the game is still missing, email us.

For billing mistakes, duplicate charges, refund requests, or a game that will not run, contact us with the relevant order reference so we can review the issue.

Stargrip tokens and refunds.

If tokens are missing after a payment, open the tokens page and select Refresh wallet. Payments can take a moment to confirm. If Stripe took the payment and your balance has not changed after you refresh, email us.

To ask for a refund, email info@truckfishgames.com from the address on your Truckfish account within 14 days of buying the pack. Include:

• The pack (for example, 100 tokens) and the purchase date.
• The order reference shown on the tokens page after checkout, if you have it.
• Whether you want a refund of unspent tokens or you are reporting a problem with a purchase.

We refund the part of the price that matches your unspent tokens, and we reply within 3 business days. Tokens you have already spent are not refunded. The terms have the full rules, including what happens with payment disputes.

Account access.

Use “Forgot your password?” on the sign-in page. Verification links last 24 hours; password reset links last one hour. A reset signs out existing sessions. Check your spam folder if a requested email does not arrive.