Stuck? Let’s fix it.

Help us find the problem.

• For a purchase: your account email, game title, and order reference from checkout.
• For a game: your device model, operating system version, game version, and the steps that lead to the issue.
• Include a screenshot of an error if useful. Never send your password, a verification/reset link, or full card details.

Missing a game?

Make sure you signed in with the same email used for the purchase. Return to your library and select Refresh library. Payments can take a moment to confirm. If your payment completed and the game is still missing, email us.

For billing mistakes, duplicate charges, refund requests, or a game that will not run, contact us with the relevant order reference so we can review the issue.

Account access.

Use “Forgot your password?” on the sign-in page. Verification links last 24 hours; password reset links last one hour. A reset signs out existing sessions. Check your spam folder if a requested email does not arrive.